First Convenience Bank

Our Commitment to You

At First Convenience Bank, we are committed to being your bank of choice by building lasting relationships, creating positive experiences, and fostering an enthusiastic and engaging environment where everyone can expect to be treated with dignity and respect.

Your feedback is vital to our success whether it's a compliment, suggestion, or a complaint. If you're ever unhappy about something we've done — or perhaps not done — please give us the opportunity to resolve your concerns. We value what's right for our customers in everything we do!

Jessica Pelache
Jessica Pelache
Director Customer Experience

Contact Us

  • Live Chat (available Mon-Fri 8:00 a.m. — 7:00 p.m. and Sat 10:00 a.m. — 6:00 p.m CT).
  • E-Mail - by using our Feedback/Complaint form or by using your internet banking account.
  • Over the phone — 800-903-7490 - this is the fastest way to provide feedback, report any unauthorized account activity, and resolve any questions you may have about your account.
  • Over the phone Spanish — 877-777-7165
  • In person - at any branch. Click here for our branch locator.
  • Mail - to:
    First Convenience Bank
    Attention: Correspondence
    PO Box 937
    Killeen, Texas 76540 - 0937
  • If you are hearing impaired - 866-390-9768 (TTY)

For International Calls

France 0800-903295
Germany 0800-1814483
Italy 800-878144
Japan 00531-1-23402
Mexico 001-800-666-9801
Netherlands 0800-0220016
Panama 001-800-507-0188
South Korea 00798-14-800-0332
United Kingdom 08-000898062

© 2001-2015 First Community Bancshares, Inc. All Rights Reserved.
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