Our Commitment to You

At First Convenience Bank, we are committed to being your bank of choice by building lasting relationships, creating positive experiences, and fostering an enthusiastic and engaging environment where everyone can expect to be treated with dignity and respect.

Your feedback is vital to our success whether it's a compliment, suggestion, or a complaint. If you're ever unhappy about something we've done — or perhaps not done — please give us the opportunity to resolve your concerns. We value what's right for our customers in everything we do!

Sincerely,

Jessica Pelache
Director Customer Experience

Contact Us

• E-Mail - by using our Feedback/Complaint form or by using your internet banking account.
• Over the phone — 800-903-7490 - this is the fastest way to provide feedback, report any unauthorized account activity, and resolve any questions you may have about your account.
• Over the phone Spanish — 877-777-7165
• In person - at any branch. Click here for our branch locator.
• Mail - to:
  

  First Convenience Bank
  Attention: Correspondence
  PO Box 937
  Killeen, Texas 76540 - 0937
  

• If you are hearing impaired - 866-390-9768 (TTY)

For International Calls