Microsoft is warning users of Internet Explorer about attacks attempting to exploit a new security flaw that affects all supported versions of the Internet Explorer browser. This security flaw could be used to install malicious software on your computer when you visit compromised sites or view specially formatted email messages. While Microsoft has not yet prepared a patch for this flaw, there are steps users can take to lessen exposure to this threat:
- Use a different browser until a fix is available for Internet Explorer. Internet Banking customers should review the alternate browser versions supported on our Minimum Internet Banking Requirements page.
- Follow Microsoft's "Protect Your Computer" guidance by enabling a firewall, installing all software updates, and installing and updating antivirus software.
- Use caution when visiting websites and avoid clicking links or opening email messages from people you do not know.
Note: Users of Windows XP should not expect to receive a fix for this issue since Microsoft has stopped supporting this system. If you do not intend to upgrade to a newer operating system, it is recommended that you permanently adopt an alternate browser (other than Internet Explorer).
First Convenience Bank is aware of the recent “Heartbleed” bug that is affecting many internet servers.
Your security is important to us, and we have taken the proper measures to protect our customers. Other companies are also taking the appropriate measure to protect information; however, you may receive emails or phone calls asking you to change your password on certain websites. Please DO NOT use links in the email or provide your online account user id or password with anyone contacting you on the phone. Instead go to the website you normally use to change your password. Our security experts recommend that our customers periodically change their passwords and choose passwords that are unique to each website.
Thank you for being a valued customer of First Convenience Bank.
Attention Customers! We have been made aware of a fraudulent email circulating to customers requesting account verification. If you receive an email message asking you to provide account information (i.e. account number, Debit MasterCard® number, PIN, etc.) or to verify your account online, please do not respond to the email or click any links in the email. First Convenience Bank does not solicit customers' information via phone, text or email messaging. If you have any questions, please contact Customer Support at 800-677-9801. Customer Support hours are Monday through Friday 7:00 a.m. to 10:00 p.m., Saturday 8:00 a.m. to 6:00 p.m., and Sunday 10:00 a.m. to 6:00 p.m.(CT).