First Convenience Bank and our affiliates have a long history of safeguarding our customers' private information. And while we are committed to providing you with the financial services you need now and in the years ahead, you may rest assured that your information will always be protected and held confidential. We want you to understand what may be collected and how it may be used. Our policy is to protect your privacy and help prevent fraud while making available the financial products and services to meet your financial needs. This privacy notice explains how we will fulfill our commitment to this. We offer you a choice about how your information may be shared. This choice will be reaffirmed annually regardless of whether or not you have decided to "opt-out".
We use and share information to provide you, our customer, with the highest quality products and services available. Your information allows us to:
We may collect "nonpublic personal information" about you from the following sources:
In addition, we may collect information about you in compliance with certain laws and regulations. Except as prohibited by law, we may disclose all of the information we collect as described above.
"Nonpublic personal information" is information that we obtain in connection with providing a financial product or service to you. For example, nonpublic personal information includes information regarding your account balance, payment history, and overdraft history.
The information described above may be shared with affiliates and with select, non-affiliated third parties. This sharing will be limited, as described below.
We also may disclose nonpublic personal information about you to other third parties as permitted by law. In addition, we may share the information that we collect (as described above) with other companies outside of our affiliates, with whom we have established a joint marketing agreement. We will also share it with other companies that perform specific or contracted services on our behalf, such as programmers, service providers and data processors. If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy policies and practices described in this notice.
We have taken steps to safeguard your customer information. We restrict access to your personal and account information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to protect your nonpublic personal information.
If you want to opt-out of information sharing, except as allowed by law, contact us to request that a Privacy Disclosure be sent to you for completion.
Visitors to the First Convenience Bank (the "Bank") website remain anonymous. We do not collect unique identifying information about you individually unless you voluntarily and knowingly provide us that information. The only time we will send you a "cookie" is when you have used the portal and the separate Internet Banking web site. A "cookie" is data that is given to a browser by a web server that is returned by the browser on subsequent transmissions to identify the user and specifically designated information.
We do collect general information about your visit, such as when our site was accessed, which pages were accessed and what Internet provider was used. We can not identify a specific user from this record. You may elect to provide us with more specific information, such as when you give us feedback or send us an e-mail.
If you would like to know what information we have collected regarding your visit to our website, contact Customer Support or the specific department you e-mailed (i.e. Customer Support, Loans, etc.). After reviewing the information, if you believe any of it is in error, contact Customer Support or that specific department, explain the alleged discrepancy. If the information is incorrect, we will update it promptly. In addition, if you believe any information we have collected about you has been used for an improper purpose, contact our Compliance Officer, and explain your concerns in as much detail as possible so we may take any appropriate action.
We have a number of links to other sites, on our web site. These are offered as a courtesy and a convenience. We assume no responsibility for the content, safety, security, or privacy of any such site or any transactions with respect thereto. If you have questions or concerns about any other site's policy regarding these matters, you should contact that site or its sponsor.
Protecting the privacy of our children is more critical today than ever. For that reason, our website is not structured to attract children under the age of 13. You must be 13 or older to submit our forms via our website.