Our Commitment to You
At First National Bank Texas/First Convenience Bank, we are committed to being your bank of choice by building lasting relationships, creating positive experiences, and fostering an enthusiastic and engaging environment where everyone can expect to be treated with dignity and respect.
Your feedback is vital to our success whether it's a compliment, suggestion, or a complaint. If you're ever unhappy about something we've done — or perhaps not done — please give us the opportunity to resolve your concerns. We value what's right for our customers in everything we do!
Director Customer Experience
- Live Chat (available Mon-Fri 8:00 a.m. — 7:00 p.m. and Sat 10:00 a.m. — 6:00 p.m. CT).
- E-Mail - by using our Feedback/Complaint form or by using your internet banking account.
- Over the phone — 254-554-6699 or 800-677-9801 for First National Bank Texas or 800-903-7490 for First Convenience Bank. This is the fastest way to provide feedback, report any unauthorized account activity, and resolve any questions you may have about your account.
- In person - at any branch. Click here for our branch locator.
- Mail - to:
- First National Bank Texas or First Convenience Bank
PO Box 937
Killeen, Texas 76540 - 0937
- If you are hearing impaired - 866-390-9768 (TTY)
If English is not your first language and you do not feel comfortable using English to do business with us, one of our bilingual employees may be able to assist you. Please call us, and we will try to locate an employee who can speak with you in your preferred language.
For International Calls